WOLLONGONG, NSW, 2500
Internal & External
2x 12mth Fixed Term Contracts
QBE is one of the top 20 global general insurers and is recognised as Australia's largest international insurance and Reinsurance Company, with operations in 37 countries around the world.
The opportunity has become available for experienced Workers Compensation professionals to join our team of Case Managers. Depending on your level of experience, the roles provide an opportunity for you to work either at the front end of our portfolio, or be part of an emerging tail team. Within this role, you will provide claims management for your client portfolio, drawing on your exceptional customer service and decision making skills to achieve desired outcomes.
Your responsibilities will include:
Acting as the key point of contact for stakeholders, including injured workers, their employers, GPs and other medical professionals;
The role includes adhering to set timeframes and ensuring compliance with all legislative codes and company policies;
The QBE Connect Case Management model involves face to face contact with stakeholders through case conferencing, claims reviews and onsite visits;
Conducting independent Case Reviews for each case and planning, developing and executing related strategies;
Effectively setting expectations and educating both workers and employers on obligations; and
Ensuring responsible financial claims management of your portfolio.
To be successful in this role you will possess:
Professional experience in Workers Compensation in either an insurance or employer based organisation is desired but not essential;
You will enjoy managing challenging and sensitive situations to a satisfying outcome;
Qualifications or experience within Allied Health (highly desirable, but not required).
A high degree of influencing skill partnered with strong written and verbal communication skills;
You will demonstrate an empathetic and supportive attitude;
Developed time management skills with the ability to work in a high pressure environment;
You have a flexible attitude; and
A motivated service-orientated approach, that allows you to deliver superior results to your clients and deal with difficult customers confidently and empathetically.
This exciting opportunity will provide you with on-going coaching and training that will allow you to become a more confident and autonomous Case Manager. You will also be provided with development within the Workers Compensation business unit, with progression opportunities into a variety of specialised and leadership roles.
You will be provided with a competitive salary package and benefits, in an environment that offers support, and encourages career development and learning.
QBE recognises and supports a range of flexible work arrangements to promote a better family/life/work balance.