CUSTOMER SERVICE OFFICER - NOWRA
WOLLONGONG, NSW, 2500 FULL TIME
Full Time – Monday to Friday
Retail Banking / Sales and Customer Service
Creating great futures for our customers, our communities and each other.
At St George Bank we are putting the heart and edge back into banking, by encouraging fresh starts, re-starts and first starts. When you join the St George team, you’re joining a group of passionate individuals who take pride in being recognised as a leader in customer-centric service, and believe that whatever your something is – now is the time to start.
This generalist customer facing sales and service role is responsible for conducting customer banking transactions, pro-actively identifying customer needs and selling appropriate products and services. You will need to understand the immediate and broader financial needs of the customer to pro-actively identify appropriate solutions and create opportunities to support the delivery of the branch sales results.
Joining St George Bank has many perks besides building a long and stable career. You’ll be:
Able have access to some of the best banking, wealth and insurance benefits in the market
Offered a highly competitive remuneration that is fair and consistent for all our people
Entitled to a suit of online learning, training modules and career planning tools to grow with us
Encouraged to participate in the community through paid volunteer leave and secondments available
What you need to succeed
You’re warm and friendly, and you love sharing knowledge
You enjoy meeting people and building relationships with customers
You have 2+ years in retail or customer service experience, or you just like helping people
You understand customers’ needs and enjoy connecting them with the right solutions
You engage well with others and are passionate about providing an exemplary customer experience
You’re a team player who thinks quickly on your feet
You’re excited about the prospect of growing and learning in a changing environment
You have the ability to maintain composure and customer focus while multitasking in a fast paced working environment
You have some experience in motivating team members to achieve a common goal
You may have a track record of leading a service team with successful results
Collaborate with colleagues to do what it takes to delight customers
Make it easy for our customers to do business with us by getting it right the first time and every time
Sales and Service Experience in a Customer Facing Role
Successful candidates are expected to complete their FSRA/Tier2 accreditation
Prior experience also preferred
When you join St George Bank you’ll become part of one team striving to reach our vision to be one of the world’s greatest companies. St George Bank is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility.