22635

TECH SAVVY ACCOUNT MANAGER

STARTUP JOBS OZ,

MELBOURNE, VIC, 3000 FULL TIME

LeadChat is one of Australia's leading tech startups with offices in Melbourne and New York. As a result of a new an exciting campaign launch, we are looking to improve our customer account management department.

Recruiting NOW, we seek an experienced account management hero with outstanding interpersonal skills, super confident, can hold their own with tough customers and determined to show their skills in the selling arena with upgrades, win-backs and retention.

What's on offer:

Generous base of $45-60k+ (based on experience)
Performance bonuses
Travel incentives
Funky CBD Office (10 metres from Southern Cross)
Part of a team of over 200
Career and Management Progression Opportunities
Reward and recognition of performance with incredible incentives, commissions and overseas travel.

You will be responsible for wowing our customers with exceptional service:

Providing 1st and 2nd level support on our ticketing system
Onboarding new customers into our chat platform
Independently handle customer enquires via email and phone
Proactively and independently learn product knowledge and new procedures
Educating and training new customers on our chat system
General technical customer service
Assisting new and existing clients to better understand the benefits of a live chat system on their website

This role is perfect for those who are looking for a fast-paced role with many moving parts that's focused on the innovation of digital technology, marketing and helping clients access unsurpassed conversions overall.

We hire for culture, skills but not positions meaning everyone in our team can wear multiple hats and choose their destination.

You must be:

Able to work under pressure
Able to meet tight deadlines and KPIs
Motivated self-starters
Very tech savvy - we use mutliple SaaS platforms (CRM, Helpdesk, Chat System, Databases)
Able to work in a team environment and independently as well
Enthusiastic, positive and determined
Passionate about the online space, marketing and sales-related business
Great communicators
Expert written and verbal English
A natural rapport builder

You will have:

A logical reasoning / troubleshooting approach

Successful candidate will be offered immediate starts

For further information or to apply for this fabulous role, please send your resume and cover letter.


RELEVANT EXPERIENCE

  • Sales Account Manager
  • Passionate
  • Ability to work under pressure and to tight deadlines
  • Excellent communication and interpersonal skills
  • Customer Service and Sales

AVAILABILITY

Weekdays
Business Hours
SHARE
NO LONGER AVAILABLE
Loading…