TECH SAVVY ACCOUNT MANAGER
STARTUP JOBS OZ
MELBOURNE, VIC, 3000
LeadChat is one of Australia's leading tech startups with offices in Melbourne and New York. As a result of a new an exciting campaign launch, we are looking to improve our customer account management department.
Recruiting NOW, we seek an experienced account management hero with outstanding interpersonal skills, super confident, can hold their own with tough customers and determined to show their skills in the selling arena with upgrades, win-backs and retention.
What's on offer:
Generous base of $45-60k+ (based on experience)
Funky CBD Office (10 metres from Southern Cross)
Part of a team of over 200
Career and Management Progression Opportunities
Reward and recognition of performance with incredible incentives, commissions and overseas travel.
You will be responsible for wowing our customers with exceptional service:
Providing 1st and 2nd level support on our ticketing system
Onboarding new customers into our chat platform
Independently handle customer enquires via email and phone
Proactively and independently learn product knowledge and new procedures
Educating and training new customers on our chat system
General technical customer service
Assisting new and existing clients to better understand the benefits of a live chat system on their website
This role is perfect for those who are looking for a fast-paced role with many moving parts that's focused on the innovation of digital technology, marketing and helping clients access unsurpassed conversions overall.
We hire for culture, skills but not positions meaning everyone in our team can wear multiple hats and choose their destination.
You must be:
Able to work under pressure
Able to meet tight deadlines and KPIs
Very tech savvy - we use mutliple SaaS platforms (CRM, Helpdesk, Chat System, Databases)
Able to work in a team environment and independently as well
Enthusiastic, positive and determined
Passionate about the online space, marketing and sales-related business
Expert written and verbal English
A natural rapport builder
You will have:
A logical reasoning / troubleshooting approach
Successful candidate will be offered immediate starts
For further information or to apply for this fabulous role, please send your resume and cover letter.