CUSTOMER SERVICE OFFICER
WOLLONGONG, NSW, 2500 FULL TIME
Who are we?
MAX Employment provides integral solutions through employment, health and training services. With the belief that a job can change a person's life; we empower job seekers and connect them to support, opportunities and sustainable employment. We work closely with employers and community partners to provide job seekers with a strong foundation for success.
What is the role?
As a Customer Service Officer you will be on reception to greet job seekers and assist them with their enquiries. You will also provide administrative and customer service support to the Placement Consultants and others in their day to day activities. A demonstrated understanding and appreciation of cultural differences and diversity in the workplace is a requirement for success in this role.
What will you be accountable for?
Reception duties including professionally answering incoming calls
Meeting and greeting clients and other key stakeholders
Responding to all enquiries in a timely manner
Assisting team members with key administrative tasks as required
What are we looking for?
An ability to provide a high level of professional customer service
Confident in building rapport with internal and external stakeholders
Self-motivated with a desire to meet KPI's
Solid organisational skills with the ability to multi-task
An ability to motivate and genuinely engage with people at all levels
Proven conflict resolution skills and an ability to diffuse potential situations
Why join the MAX team?
Ability to participate in a comprehensive range of learning and development opportunities
Participation in competitive bonus schemes for individual and team performance
Guaranteed annual salary increases as specified in the Enterprise Agreement
5 weeks annual leave after 3 years of service
MAX Employment is an Equal Opportunity Employer. At MAX we encourage applications from people with culturally diverse backgrounds, Aboriginal and Torres Strait Islander peoples; and people with disability.