JUNIOR CLIENT SERVICES MANAGER
Company Description
Spotcap is a leading global FinTech company operating in the trillion dollar online lending space. We are driven by the mission to empower SMEs with tailored finance, allowing them to focus on what really matters – their business. We are an international team of finance, engineering and business professionals from more than 25 countries. Spotcap operates in five countries, is headquartered in Berlin (Germany) with a local presence in Spain, The UK, The Netherlands, Australia and New Zealand. And we are growing rapidly!
Our customers and their needs are at the core of our business and the key driver for all business decisions. But our most important asset are the masterminds behind Spotcap – our people. At Spotcap we value ownership, creativity, lean processes and curiosity. We are on a fun mission and always look for like-minded people who want to join us in disrupting the finance industry.
Job Description
To land this job you need to show us you’re passionate about providing the best possible experience to our customers and have plenty of experience making customers, clients or stakeholders happy.
During a typical day as a Junior Client Services Manager you will:
Communicate with potential and existing clients via telephone, email, and live chat about our product and how we can help them to grow their business.
Request supporting documents, assist and keep clients informed during the loan application process.
Proactively reach out to existing incomplete client applications in our funnel, resulting in new business opportunities.
Work with our internal loan operations and underwriting teams to resolve complex issues that may arise.
Assist in the onboarding of new partners to the Spotcap partner program.
Ensure client satisfaction by providing professional support.
Manage data within our CRM (Salesforce) and other internal systems.
Qualifications
This job is for you if:
You are passionate about helping others and creating an outstanding client experience. You have an interest in Fintech (and startups more broadly) and ideally some experience in financial services.
You have a friendly and professional telephone manner. You’re honest with a high level of integrity. You can deal with problems professionally and love finding quick solutions to deliver awesome client experiences.
You thrive in an independent and less structured startup environment. You speak English fluently and understand Australian culture. You’ve used a CRM/Salesforce before.
Additional Information
A full-time role, based in Sydney, Australia.
Insight into the Australian startup ecosystem with access to training courses and events.
A base salary commensurate with the role and level of experience.
A dynamic work environment and the opportunity to become part of a fantastic and growing team.
If interested, please send in your application.
