CUSTOMER HAPPINESS OFFICER
Do you LOVE planning parties? Are you passionate about great customer service? Do you wish you had a job where you could learn, grow and be appreciated for all of your hard work? Looking for a full-time role in one of Sydney’s hottest startups? Then come join our team as our Customer Happiness Officer!
OUR COMPANY
Caitre’d is “at your service” as your office catering concierge. We find great caterers and sell their catering on our website to our wonderful customers – office managers, personal assistants and receptionists.
WHY US
As a muru-D alumni company and part of the HaymarketHQ coworking space, Caitre’d is extremely connected to the Australian startup community. Caitre’d has been featured on Shark Tank Australia (we are formerly known as You Chews). Our work has received national press coverage from Sky News, news.com.au, the Sydney Morning Herald, and the Age. Our values are EMPATHY, CURIOSITY, SIMPLICITY, CONSISTENCY, and a touch of CLASS. We have a relaxed yet focused internal ethos and we LOVE what we do. You can expect fun team outings, a supportive work environment, and lots of autonomy. Google us – we’re fun!
WHAT YOU WILL DO
Working to support our amazing and awesome Lead Booking Coordinator, you will serve as the contact for customer and caterer communication, from catering enquiry to order feedback. You will man live chat, qualify and direct catering orders to the appropriate caterer, input caterer menus into our custom-built tech platform, propose options to clients, ensure quality control, coordinate logistics, review orders with our caterers, track each delivery, and get customer feedback. You may also be required to attend on-site deliveries for strategic clients as part of our “Caitredette” service.
ESSENTIAL SKILLS
Meticulous attention to detail
Excellent spoken English (non-negotiable, you’ll be on the phone a lot)
A positive, can-do attitude and “growth” mindset (look this up! Super important)
Flexibility and adaptability in a fast-paced environment
HIGHLY PREFERRED
Previous hospitality / event management experience
Previous experience in a customer service role and / or in a tech startup
Love of food and events a plus!
HOW TO APPLY
1) To apply please submit a copy of your profile with at least 2 current references by clicking on the apply link below with the subject title “Why you want ME to be the Caitre’d Customer Happiness Officer.
2) ”Write a one-paragraph intro about your interest in this role.
3) Answer this question: “If you had all the money in the world and could do one nice thing for just one other person, what would it be?”
