QUALITY ASSURANCE OFFICER
6 Months Fixed Term
Administration Services
Review and authorise superannuation payments
As one of the Illawarra’s largest employers, Pillar is one of Australia’s leading providers of superannuation administration services.
With approximately $100 billion in funds under administration for over 1.1 million member accounts, we pride ourselves in providing high quality, responsive services to all our stakeholders.
At Pillar, our people work together within a high performing environment and are united by a strong commitment to the corporate values on which we base our decisions and actions.
We pride ourselves on the capacity and capability of our people who all play a significant role in helping to build our success. In return, we offer endless professional development and career opportunities.
New and exciting opportunities exist for multiple 6 month fixed term positions for the role of Quality Assurance Officer, within the Administration Services division, Coniston.
Reporting to the Team Manager, Quality Assurance, this role is responsible for the review and authorisation of superannuation payments and other transactions in accordance with rules, procedures and agreed service standards.
You will undertake routine tests and audits of superannuation transactions, along with monitoring and reporting of error patterns and trends to identify and recommend any procedural, system and training solutions.
With a strong ability to problem solve you will identify cases that require additional information and initiate the appropriate action, ensuring that systems are in place to track outcomes and/or escalate where necessary in line with service standards.
Monitor any error patterns and trends and effectively communicate these back to management. Assist with the undertaking of any research and investigations of issues and complaints whilst providing a continuous commitment to provide high levels of customer service along the way.
By ensuring records are maintained with high levels of accuracy you will deliver results whilst maintaining professional relationships with internal stakeholders, provide honest and appropriate feedback regarding errors and collaborate as required to maintain an effective and productive team environment.
